Speed up response times
Automation throughout the field service process accelerates the critical time it takes to respond to a customer request.
Easily track operations
Maps, mobile functionality, and more combine to give your rental team full visibility on the real-time activity happening in your field service operations.
Improve customer experiences
Faster response times and automated billing capabilities combine to create a quick, easy customer experience.
Behind the 8 Ball
When rented equipment goes down, your operations team is already behind the 8 ball. Successfully resolving the situation while keeping customers happy and costs low is tough. Your field service team needs to be fast, productive, and on point. That’s no easy task considering the challenges of organizing a packed, chaotic schedule and executing effective communication throughout the process.
The Right Tech for Field Service
From customer request to final invoice, RentalMan Field Service empowers your rental teams with a fully digitalized platform to effectively manage their schedules, processes, and communication. This is achieved through a combination of intuitive service, logistics, and mobile functionality that supports each team member’s role throughout the field service process. Ensure customer satisfaction and minimize expenses with a rental team-focused field service solution.
The power of integration
RentalMan Field Service combines the power of Logistics Solution and Service Solution via tight integrations between each solution.
Service Solution
RentalMan Service Solution is a fully fledged maintenance platform built for rental service teams, helping them increase equipment turnaround time by 9%. Auto-prioritizaiton, a mobile mechanic app, and more come together to help them work on the right equipment at the right time to meet dynamic rental demands.
Logistics Solution
RentalMan Logistics Solution is a transportation management system built for rental teams, helping them achieve a 2.3 day decrease in equipment pickup time. Scheduling, GPS, eLog, a mobile driver application, and more come together to help them keep up with busy equipment rental schedules.
Better Field Service Starts Today
Find Out How RentalMan Field Service Will Change Your Business
RentalMan Field Service is a game changer for on-site service in the rental industry. Send us your email and we’d be happy to show you how it will change your rental business.
Rental Field Service Resources
Field Service Toolkit #1 – Service Request Forms
To fix a field equipment breakdown fast on the first trip and at the lowest cost possible, it’s vital to gather all the right information you can from your customer. In fact, you might be able to save your mechanic a trip by being able to troubleshoot back at the branch.
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Field Service Toolkit #2 – Action & Communication Plan
Communication is vital for fast response times and customer satisfaction in knowing their issue is being addressed and taken seriously. However, communication can get tricky with field service mechanics moving between jobsites, and branch employees in different locations. This plan should serve as a solid foundation to either compare your current plan with or start building your own if your team doesn’t have one yet.
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Field Service Toolkit #3 – Surveys & Feedback
One of the best way’s to gauge and improve customer experiences is through feedback channels such as surveys. It helps customers know that they are heard while also providing your team with valuable information to improve field service operations in the future.
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