Hospice Software for HME | DME Management

Our hospice software is your nurse’s gateway to requisition equipment, accessories, kits, and consumables quickly from their mobile device or desktop. Catalog-driven requisitions provide staff with equipment information, including safe usage instructions and specifications. Field teams can track requisition progress and add information online. Every requisition is electronically processed immediately, including transitions to outside vendor orders if necessary. Once equipment is received, staff can request pickups, additional items, or swaps and log customer service calls from their mobile device or desktop.

Manage outside vendor service orders, requisitions, additional consumables, and inventory procurement effortlessly with our hospice software solution. Our procurement processes integrate directly into the asset register, automating much of the fixed asset management according to your specific rules and workflows. Our built-in purchase approval process ensures only authorized orders reach your vendors. Using our Supplier Connect module, you automate outside vendor services and Medical Supply orders, electronically redistributing them to third-party systems for fulfillment, useful for facilities, patients, or items serviced by third-party vendors.

Our hospice software creates custom reports and dashboards for your operations, along with standard exception management reports. Export in HTML, PDF, or Excel, and schedule automatic delivery to key stakeholders. Use Live Excel for on-demand data refreshes. Embed reports into business processes to track crucial metrics like equipment availability, life cycles, employee productivity, patient activity, and costs in real time. Manage KPIs by patient, program, or equipment type. Deliver reports through the Customer Portal for field staff and provide access to external users like insurance providers and healthcare institutions.

Consolidate all equipment and medical supply orders in one easy-to-manage portal with our hospice software. Intuitive screens guide users through workflows, ensuring quick requisition-to-order conversion without extra data entry. The Customer Service Call feature lets CSRs, healthcare professionals, and patients create queries, information requests, or log issues directly from the Portal. This tracks activities beyond basic requisitions for better management. Define priorities, status, and call types for tracking and reporting. Assign calls to CSRs, team members, or technical resources to gather information, create work orders, request deliveries, or trigger ERP events.

EquipFlows hospice software integrates with your existing processes, customizable to fit your needs without disruption. Run multiple workflows to capture different data based on customer, equipment, and location types. Automate tasks with integration to other applications, like your field service app. For instance, delivery exceptions noted in your field service app can automatically update orders in EquipFlows based on reason codes, reducing the need for CSR intervention.

EquipFlows hospice software includes a document management feature, enabling you to attach images, videos, PDFs, and other materials to orders, locations, equipment types, and individual assets. Staff can view these documents online through the portal, facilitating the review of patient service documentation and item specifications.

Our hospice software product configurator minimizes unnecessary reorders. Create logical question flows for customers and employees to identify the best product and suggest alternatives or accessories at the point of sale. The configurator ensures the right product by leveraging equipment specifications and custom questions.

Our 24/7 support desk ensures immediate response when needed. With 21% of our workforce dedicated to service, Wynne’s Service Desk guarantees clients always reach a human for issue resolution or questions. Access our Customer Support portal to review tickets, submit new ones, or view our knowledge base.

Additionally, EquipFlows hospice software assigns a Customer Success Manager (CSM) to ensure your success. The CSM understands your business and objectives, aligning our software with your needs and keeping you updated on new features and products.