Skip to main content

Wynne Service Desk: Your First Stop for Expert Product Support

Fast, reliable assistance from a global team — troubleshooting, upgrades, and issue resolution when you need it most.

What We Do

The Wynne Service Desk is your first point of contact for questions, troubleshooting, and product support.

We provide:

  • Quick assistance with product issues
  • Bug resolution and system maintenance
  • Product version upgrades

Global coverage, with team members in North America, the UK, Norway, and Vietnam, ensuring support hours across multiple time zones.

Service desk support talking with a customer one on one with laptop

We use a tiered support structure, so your request is handled by the right expert: 

Level 1

First technical review, initial troubleshooting, and bug replication.

Level 2

Complex troubleshooting, deeper product expertise, and log analysis.

Level 3

Advanced investigations, code-level review, and root cause analysis.

Development Team

Code changes and bug resolution.

man with wynnes online knowledge base on his computer

When to Contact Us

Reach out to us when:

  • You’re experiencing a problem with a Wynne product
  • You can’t find an answer in our online knowledge base
  • You’d like to schedule an upgrade to the latest version

Note: The Wynne Service Desk addresses bugs and system issues. Requests caused by user error, consulting or new feature requests are handled by our Professional Services team.

How to Contact Us

The best way to reach us is to raise a ticket through our support portal. This ensures your request is logged, tracked, and routed to the right team member. You can also attach screenshots or documents to help us resolve your issue more quickly.

For urgent issues, we recommend calling us directly:

  • US: +1 (866) 901-9284
  • UK: +44 (0) 1422 373787

If no one is available when you call, please leave a message — we aim to return calls to urgent voicemails within an hour.

You can also email us at [email protected]. Emails automatically create a ticket for our team to review.

What Happens When You Log a Ticket

  • Your request is reviewed and categorized by an administrator
  • It’s assigned to the appropriate product support level
  • We track and monitor the issue until resolution
  • You’ll receive regular updates, including progress and estimated timelines where possible
Laptop screen showing Wynne's help center for submitting a ticket